Wednesday 19th August 2020 – 9.30am – Maria Bamford
I requested for a repeat prescription of the Tramadol, as I only had 13 left. She said she needed to get another doctor to do the prescription as she was not qualified to do it.
I told her that I was having an operation on the 1st September and it says in the letter that I needed to make sure I had sufficient amount of my medication at home prior to coming into the hospital as the hospital will not be providing me with any additional medication when I leave.
She asked to see a copy of the letter. So I printed a copy out and Stuart took it in to my doctors that afternoon. They told Stuart that if I have not heard anything by 3pm the next day then I would have to phone up.
Thursday 20th August 2020 – 3pm
I phoned the doctors up after 3pm as I did not heard anything from them. I spoke to a woman on reception called Jackie. She told me that Maria has requested for the repeat prescription to a doctor but the doctor has not done the prescription. She also explained that Maria has received the letter and had looked at it. I was to phone back later to see if my repeat prescription has been done…
I phoned back and the prescription was still not done. I was told to phone back tomorrow after 2pm. I said that all of this was all organised and settled with Maria Bamford on Wednesday morning and it now been 2 days and still nothing has been done. I said that I only had 4 Tramadol left and that I definitely need some by tomorrow afternoon.
I am seriously considering on changing doctors as these doctors has messed me about so much since January.
I did not take any Tramadol at all at night as I needed to keep what I had left for tomorrow just in case something went wrong.
Friday 21st August 2020 – 9.00am
I received a text message from my Gp Surgery asking for me to phone them and to quote reference Task20.08.20.
I phoned the doctors up and told the receptionist that I received a text message to phone them and to quote the reference. She looked on the system and said that the doctor would not prescribe me the Tramadol that I need for when I came home from the hospital and that I needed to request for them nearer the date of my operation (1st September).
There was nothing about the repeat prescription I requested. I told her that I had only 2 Tramadol left and that I was in severe chronic pain. I also explained how I requested all of this on Wednesday morning with Maria Bamford and that she was going to get a doctor to do me a prescription. It been 3 days now and I am suffering in pain because of it. I mean how long does it take to prescribe a bunch of tablets.
She put me on hold as she went to speak to a doctor. She came and asked how I normally request for my Tramadol. I told her by Email. She said that I had to do that again this morning and she will get it sorted for me by this afternoon. I explained that I needed them by 3pm at the latest. She said phone back after 2pm and they should be ready.
I emailed them for a repeat prescription of Tramadol. Which I was not happy in doing as I requested this on Wednesday already.
Stuart going to go in and ask how to put in a written formal complaint.