Friday, 21 August 2020

emmas tel correspondance


Wednesday 19th August 2020 – 9.30am – Maria Bamford

I requested for a repeat prescription of the Tramadol, as I only had 13 left. She said she needed to get another doctor to do the prescription as she was not qualified to do it.

I told her that I was having an operation on the 1st September and it says in the letter that I needed to make sure I had sufficient amount of my medication at home prior to coming into the hospital as the hospital will not be providing me with any additional medication when I leave.

She asked to see a copy of the letter. So I printed a copy out and Stuart took it in to my doctors that afternoon. They told Stuart that if I have not heard anything by 3pm the next day then I would have to phone up.


Thursday 20th August 2020 – 3pm

I phoned the doctors up after 3pm as I did not heard anything from them. I spoke to a woman on reception called Jackie. She told me that Maria has requested for the repeat prescription to a doctor but the doctor has not done the prescription. She also explained that Maria has received the letter and had looked at it. I was to phone back later to see if my repeat prescription has been done…


I phoned back and the prescription was still not done. I was told to phone back tomorrow after 2pm. I said that all of this was all organised and settled with Maria Bamford on Wednesday morning and it now been 2 days and still nothing has been done. I said that I only had 4 Tramadol left and that I definitely need some by tomorrow afternoon.

I am seriously considering on changing doctors as these doctors has messed me about so much since January.

I did not take any Tramadol at all at night as I needed to keep what I had left for tomorrow just in case something went wrong.


Friday 21st August 2020 – 9.00am

I received a text message from my Gp Surgery asking for me to phone them and to quote reference Task20.08.20.


I phoned the doctors up and told the receptionist that I received a text message to phone them and to quote the reference.  She looked on the system and said that the doctor would not prescribe me the Tramadol that I need for when I came home from the hospital and that I needed to request for them nearer the date of my operation (1st September).

There was nothing about the repeat prescription I requested. I told her that I had only 2 Tramadol left and that I was in severe chronic pain. I also explained how I requested all of this on Wednesday morning with Maria Bamford and that she was going to get a doctor to do me a prescription. It been 3 days now and I am suffering in pain because of it. I mean how long does it take to prescribe a bunch of tablets.

She put me on hold as she went to speak to a doctor. She came and asked how I normally request for my Tramadol. I told her by Email. She said that I had to do that again this morning and she will get it sorted for me by this afternoon. I explained that I needed them by 3pm at the latest. She said phone back after 2pm and they should be ready.

I emailed them for a repeat prescription of Tramadol. Which I was not happy in doing as I requested this on Wednesday already.

Stuart going to go in and ask how to put in a written formal complaint.



my internal formal complaint

 Regarding my common law partner emma jane goode : from james stuart morris.

My internal but formal complaint to the owner of the GP surgery.
james stuart morris, 35 archer road, Redditch, b98 8dn.

Because of emmas operation in 11days time, we have been asked in writing for all of us to quarantine as much as possible. We can make a copy available if required.

1.       Do we have an agreement in writing somewhere that says I am legally obliged to fill in your complaints form?

2.       Have you read emmas telephone log? – Are we doing something wrong? If so what do we have to do to put this right?

3.       Have you read emmas pain diary and are you aware that she records how much Tramadol she takes each day? Would you like a full copy for proof of claim?

4.       Why have we been refused 2 lots of Tramadol?

5.       Have you ever prescribed more than 60 Tramadol to another patient at any given time?

6.       why was emma refused another Prescription of the Pill? Maria Bamford said on Wednesday when I asked that I had enough for now even though I got 3 weeks’ worth left. What is the legal overlap period between repeat prescriptions?

7.       Are GP’s allowed to change or modify a patients prescription without talking to the patient  for mutual consent first? Please supply me relevant info.

8.       Who at the surgery is allowed to modify a patients prescription?

9.       Is the GP a licensed Practitioner and if so what is the license number?

10.   IPPC, GMC, OMBUDSMAN etc., who or what governing bodies do I talk to, to hold you to account if I am not happy with the outcome of my grievances?

11.   Is there anything we can do to win your trust to having more than 60 Tramadol? Would you like a legal declaration or affidavit saying we wont abuse your trust or the tablets, or a lawful notice informing you they are only for emma, and we both watch methodically what she takes, and record it on her diary as previously mentioned. Would you like a copy?

12.   Two separate occasions the hospital gave emma medication which you have declined. Once was a prescription for Omeprazole. Second for Tramadol ready for after my Operation. Why was it declined and why wasn’t this explained to the patient beforehand?

13.   Who owns the surgery

14.   do you receive government funding? Yes or No.

15.   Does the GP’s make notes of all emmas phone calls on her file as previously requested?

16.   Can you please check that it has been noted on my file that my partner Stuart can act and talk on my behalf?

17.   Why can emma not see and speak to the same doctor all the time so they can get to know the patient. Is there a way this can be done?

18.   Is there way for emma to receive a text or an email to tell me when my Prescription is ready?

19.   What is the average time spent with each patient when being seen face to face?

20.   Because you have not given emma her pill, or the extra tradamol, this means that just days before her operation I will have to come to you for another prescription of tradamol, and if it is later found we catch corona from your premises or your staff or your patients, I will request the governing bodies responsible for your approach to deal with you accordingly as per government approved guidelines. In my words it will be your fault.


Please consider this to be my formal but internal only complaint for now.
all the very best to each and everyone of you. James stuart morris.


Friday, 14 August 2020

Day Case Admission

 Private & Confidential Mrs EJ Goode Your hospital case notes number is: 4440496393 35 Archer Road Your NHS number is: 610 600 7306 REDDITCH Your telephone number is: Worcs Worcestershire Date: 13 August 2020

Dear Mrs Goode 

We are writing to confirm the details of your DAY CASE admission underthe care of Mrs Arya, Gynaecology or one of the clinical team.

Please bring this letter with you when you attend the hospital 

Day of the week: Tuesday Admission Date: 01/09/2020 Admission Time: 07:30 

This is the time of admission and not necessarily the time of your procedure. 

Location: Ktc Ward 1 Inpatients 
Hospitalsite: KIDDERMINSTER TREATMENT CENTRE Address details are on the reverse of the letter.

Please note that if you cancel or turn down, without good reason, two suggested offers of admission, or fail to attend any agreed admission date, we may not be able to offer a further date. This will help us treat other patients waiting on the list as soon as possible.

 If you change your address, telephone number or GP, please let us know otherwise we will be unable to contact you to arrange your admission. If your condition changes whilst you are on the waiting list, please ensure you contact your GP immediately. If you decide that you no longer require the procedure at all, please contact us immediately so that another patient can take your place on the waiting list.

It is essential that you follow any instructions given below to ensure that you are safe to have your operation or procedure

You will be having your procedure under anaesthetic or sedation 


Wednesday, 12 August 2020

NHS Tel assesment date

 Private & Confidential Mrs EJ Goode Your case note number is: 4440496393 35 Archer Road Your NHS number is:610 600 7306 Redditch Your telephone number is: 07842 984419 Worcs Worcestershire B98 8DN Date: 12 August 2020

Dear Mrs Goode

We are writing to confirm the details of your Pre-operative Assessment which will be undertaken via telephone by a Pre-operative Assessment Registered Nurse.

Details of your Telephone Assessment: Day of the week: Thursday Date: 20/08/2020 Time: 12:00

 Please note that this is an estimated time for your assessment and the nurse will telephone you within an hour of your scheduled appointment time. If you have recently moved and/or changed contact telephone numbers, including your mobile number, we would be most grateful if you could notify the Pre—Operative Assessment staff on any of the numbers below.

Before you are admitted for your procedure, you may need to attend the Pre-Operative Assessment clinic. This to have any tests done that the nurse requests for you following your telephone consultation. The nurse will let you know if this is required at the time of your assessment.

It is important that you attend this appointment to avoid delaying your surgery

Prior to your appointment your NHS Summary Care Record (SCR) will be available to view by the hospital staff involved in your care, unless you have opted out of having an SCR. Your SCR contains information from your GP record about your medications, allergies and any reactions to medicines. If you do not want our staff to access your SCR please notify the preoperative assessment team on the number listed please.

If your condition changes, please ensure that you contact your GP.

 Yours sincerely
On behalf of the Pre-operative Assessment Service



Tuesday, 11 August 2020

on waiting list

 Private & Confidential Mrs EJ Goode Your hospital case notes number is: 4440496393 35 Archer Road Your NHS numbers: 610 600 7306 REDDITCH Your telephone number is: 07842 984419 Worcs Worcestershire Date: 11 August 2020

You have been added to the Waiting List for a procedure, in order to plan for this we need to have some information regarding your health.

 Please visit and complete the questions then securely share your answers with Worcestershire Acute Hospitals. You will need to register if it is yourfirst time using the system.

You will need your email address and your casenote number which can be found on top right hand side of this letter.

 If you are unable to complete the questionnaire then please call the clinic on any of the numbers below. We can then assist you accordingly.

Once you have submitted your questionnaire your NHS SummaryCare Record (SCR) willbe viewed by the hospital staff involved in your care, unless you have opted out of having an SCR. Your SCR contains information from your GP record about your medications, allergies and any reactions to medicines. If you do not want our staff to access your SCR please notify the pre-operative assessment team on the number listed please.

If your condition changes, please ensure that you contact your GP.

 The contact telephone numbers for the Pre-Operative Assessment Clinics are:

01527 507991

 01905 760871

Yours sincerely

 On behalf of the Pre-operative Assessment Service


Monday, 10 August 2020

2020 08 10 emma notes

 notes on emma seeing the consultant i think (stu)


UC Health Assesment


Your appointment for a telephone assessment with a healthcare professional

Dear MISS Good

The Centre for Health and Disability Assessments has been asked by the Department for Work and Pensions (DWP) to assess how your health condition or disability affects your capability for work. The DWP Decision Maker will use the outcome of this assessment to make sure you receive the right amount of Universal Credit. Due to the current coronavirus (COVID-19) outbreak, DWP has taken the decision to temporarily suspend all face-to-face assessments for health and disability-related benefits. This is to protect claimants and healthcare professionals from unnecessary risk of exposure to coronavirus.

 Instead we have booked an appointment for you to have a telephone assessment. The healthcare professional will call you at:

The telephone assessment should last between 20 minutes and 1 hour, but may take longer if necessary.

If you are unavailable for this appointment, or if you need any help for your telephone assessment, please inform the appointments help desk on 0800 2888777 as soon as possible.


Sunday, 9 August 2020

Emma Email To Cath Joyner


Dear Mrs Cath Joyner

My name is Mrs Emma Goode

I saw consultant Mr Harnek Rai on Wednesday 3rd June about my severe chronic abdominal pains.

Since then me and my partner has sent Mr Rai 2 letters explaining that my condition is getting worse.

The recent one was sent out on Thursday 30th July by recorded delivery.

The day after sending out the letter, I had a phone call from a doctor from my GP. We talked about the letter and the severity of my health condition. The doctor mentioned she was going to email Mr Rai and get him to see me as soon as possible. She agrees my condition is defiantly getting worse. She also said I would hear from you (the secretary) within the week about any developments regarding my situation.

It has been over a week and I still not heard anything. I would like someone to please tell me why I have not heard anything.

I am sending you this email pleading with you and Mr Rai about me having the operation, as I am 100% getting worse day by day. I am in bed more and more all day, every day. I am defiantly finding it harder to do things like having a shower or a bath or even standing at the sinking to brush my teeth. My partner has to bring me the stuff to have a wash and to brush my teeth in bed.

So please I am asking for help.

I also want it noted that I have said from day one that I want a full hysterectomy. Do anything that will help me get back to a normal life again and to be a mother to my almost 4yr old son.

Thank you for taking your time in reading this. I hope to hear from you or Mr Rai very soon.

Thank you

Mrs Emma Goode, 35 Archer Road, Redditch, B98 8DN, 07383109492,, 21/02/1990

I have attached the letter me and my partner sent out last time just in case you did not receive it.