Worcs Appointment confirmation

 Mrs EJ Goode 

Your case note number is: 4440496393, Your NHS number is: 610 600 7306 

Date: 17 December 2020

Dear Mrs Goode

We confirm the details of the outpatient appointment that has now been arranged for you to see a member of the Gynaecology Service.

The professional lead for this clinic is Mr J Hughes
Please arrive for this appointment no earlier than 5 minutes before your allotted appointment time and bring this appointment letter with you to the appointment.

Your appointment is: Wednesday, 20/01/2021 at 16:00 hrs
Clinic Location: CLOVER SUITE; LEVEL ONE
Hospital Site: WORCESTERSHIRE ROYAL HOSPITAL  

It is important that you attend this outpatient appointment. If you fail to attend, it is likely that no further outpatient appointments will be made for you.

Reminder to attend — we may automatically send you text messages to remind you to attend. If you do not want this to happen, please tell the clinic receptionist or your appointment booking co-ordinator

If you no longer need the appointment, or if you need to ask for another date or time, please contact the telephone number below. Please also let us know if your contact details change or if you change your GP. If your condition changes whilst you are waiting for your appointment, please ensure that you contact your GP. If you have any special requirements please contact the relevant Ward/Department prior to attending the Hospital so that we can make reasonable adjustments. The contact telephone number regarding this appointment is 01562 512312.

We know that coming to hospital during the current COVID-19 pandemic might cause our patients some anxiety and worry.

We want to reassure you that the NHS is here for you and we have your safety in mind. We have made some changes to our hospitals to reduce the risks so if you have visited before, you might find things are different

Please don’t come to the hospital if you are unwell with the symptoms of COVID-19 and can answer yes to either of the questions below, or by government guidance should be self-isolating. 

If this means you will not be able to attend your appointment, please call the number on your letter and we can rearrange it or we may be able to carry out your appointment by phone or video link. In the last 14 days, have you been diagnosed with COVID-19 or been in close contact with someone diagnosed with COVID-19?

read pdf for more info

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Phone call with Miss Donna Ghosh – Endometriosis Specialist Consultant

 

Tuesday 15^th December 2020 – Phone call with Miss Donna Ghosh – Endometriosis Specialist Consultant
Questions I asked
FOI Request
She will answer all the questions that my partner has asked in his FOI request.
If I wanted to receive my medical records, we will have to go through the Medical Record Department.

Treatment

She wants us to have a face to face appointment at her clinic. My partner is allowed to be there as well. At the face to face appointment we will be discussing future treatment. The face to face appointment will take place in Kidderminster in January or February but if she can see me sooner then she will. At the appointment she will examine me.

She is considering on doing another Laparoscopy surgery to find out if the previous doctor has missed anything as he was not an Endometriosis specialist. Also to remove any Endometriosis.

She wants me to stop taking the combined pill and start taking the pesterone only pill. It may stop my period altogether.

She mentioned that if she knew sooner how bad I was and how much pain I was suffering in she will defiantly seen me sooner.

The Endometriosis Nurse Corine Shaw will contact soon to discuss pain management.

She wants me to slowly cut down on Tramadol as it is not the best thing to take with Endometriosis. Also liquid morphine is not the best thing to take with Endometriosis.

She wants me to take a laxative drink that will help relax my bowels.

Later on in the future we will be discussing about the possibility of an injection. The injection will switch off my ovaries and put me in a menopausal state. If the injection helps then they will consider on doing a Hysterectomy. At this present time a Hysterectomy is not an option.

Other

She was very sympathic when I told her I lost my job over all of this.
The department has not received the referral letter from Mr Rai yet.

She told me exactly what they found when they did the operation back in September. There was no evidence of any scar tissue. My ovaries were normal. There were white areas on my Pouch of Douglas and on the left side of my pelvis which turned out to be Endometriosis. There were no problems at all with my right side.

She did say the Endometriosis was not that obvious to spot.

She will be sending me a letter explaining everything that was discussed in the phone call. She will also be sending a letter with the answers to my partners FOI request.

Me and my partner do wish that we had all of this information from the previous doctor.
My partner wants to set up a way for her to get direct access to my notes without going through a third party.

My partner is very happy with the response and waits for the answers to the FOI request.

I felt really happy with the way the phone call went and extremely happy with the way my case is going to be dealt with in the future.
Mrs Emma Goode

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Confirm call with Endo Specialist

 Mrs EJ Goode BEBOi Your case note number is: 4440496393 B98 8DN Your NHS number is: 610 600 7306 Your telephone number is: 9SES Date: 10 December 2020



Dear Mrs Goode

 We are writing to confirm your telephone consultation.


Please do not attend the Hospital for this appointment as it is a telephone consultation 

Details of your telephone Consultation:


Day of the week: Tuesday 
Date: 15/12/2020
Time: 10:00 hrs AL. 12.30pm

Please note that this is an estimated time for your consultation and Miss D Ghosh will telephone you within an hour of your scheduled appointment time.

 If you have recently changed contact telephone numbers, including your mobile number, we would be most grateful if you could notify the hospital on the number below.

The contact telephone number regarding this appointment is .

 Please ring 01562 513091 - Monday - Friday between the hours of 0900 - 1700.

Yours sincerely 
Appointments Co-ordinator 
On behalf of Gynaecology Service

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Conversation with the NHS Worcester Acute Hospital

 

Thursday 10^th December 2020 – Conversation with the NHS Worcester Acute Hospital

They have booked me a telephone conversation with a Miss Donna Ghosh. She is a Endometriosis Specialist Consultant.

She will phone me on Tuesday 15^th December at 3pm. We will be discussing about my condition and the letters me and my partner have recently sent out. She will explain everything to do with my condition and situation and answer any question we might have for her.

I am hoping that she will also tell me what they are planning to do in the near future.

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rachael turner 2 stu on phone

 2020 12 09 rachael turner 2 stu on phone

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Worcs Hospital FOI Officer

 

 

https://www.worcsacute.nhs.uk/our-trust/corporate-information/freedom-of-information

 

Freedom of Information

What is the Freedom of Information Act?

 

Access to Information includes all the information which the Trust is required to publish under the Information Commissioner’s revised Model Publication Scheme. The Guidance to Information document identifies what information is available through the Scheme.

 

Access to information

 

 documentGDPR Application Form for Health Records (58 KB)

 

The Freedom of Information Act and Amendment Act (2003) recognises that as a member of the public you have the right to know how public services, such as the NHS, are organised and run, how much they cost, and how you can make complaints if you wish to. You have the right to know what services are being provided, the targets that are being set, the standards of service that are expected, and the results achieved. Sometimes, we may not be able to provide information requested, but will explain the reasons why.

 

Requests for information should be made in writing to the Freedom of Information Officer, Worcestershire Royal Hospital, Charles Hastings Way, Worcester.

 

Requests can also be e-mailed to wah-tr.FOI@nhs.net.

 

Any questions, comments or complaints about Worcester Hospitals NHS Trust Publication Scheme should be sent to The Chief Executive’s Office at the address above.

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Royal College response

 

Thursday 03 December 2020

 DIRECT TELEPHONE: +44 (0) 207 772 6200
EMAIL foi@rcog.org.uk

 INFORMATION GOVERNANCE TEAM, 10-18 UNION STREET, LONDON, SE1 1SZ, UNITED KINGDOM

Ms Emma Goode: emmasmith90@yahoo.com Sent by email

  

Dear Ms Goode and Mr Morris,

 Re: Request for Information (RFI) under the Freedom of Information Act 2000 (FOIA) – MORRIS_FOI_20201125

 

Thank you for your two RFIs submitted under the FOIA, received Wednesday 25

November 2020.

 

Your request

Please see a copy of your requests attached and our response below.

 Your letters contain a mixture of requests for medical advice, Ms Goode’s personal data and questions concerning the clinical treatment Ms Goode received in response to her current medical condition.

 

For your background information:

·         The Freedom of Information Act 2000 (FOIA) governs the handling and disclosure of official information held by public authorities, such as NHS Trusts and hospitals.

·         The General Data Protection Regulation 2016 (GDPR) governs the handling and disclosure of personal data held by all organisations.

·         The hospital who delivered the clinical treatment is responsible for the delivery of that treatment and has the expertise to provide medical advice.

 

Our response

The Royal College of Obstetricians and Gynaecologists (the College) is not a public authority and therefore not subject to the Freedom of Information Act 2000 (FOIA).

 

The College does not hold any of Ms Goode’s personal data requested and cannot answer to the clinical care delivered so you and Ms Goode need to redirect these questions to the

(ICO): https://ico.org.uk/make-a-complaint/. If you are unhappy with the clinical care delivered by the hospital, you are able to complain to them directly or to the NHS: https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/.

 

In addition to the above advice and guidance with regard to your rights of access to an organisation’s information, you may find a helpful public information leaflet relevant to Ms Goode’s condition from the following College website page: https://www.rcog.org.uk/en/patients/patient-leaflets/.

 

Your next steps

If you have any further queries about this RFI, please contact the Information Governance (IG) Team using the email and postal address at the top of this letter or call us between 9:00am – 4:30pm (UK time) Monday to Friday.

 

If you are unhappy with how we handled your request and would like to make a complaint, please contact the College with any further queries: https://www.rcog.org.uk/en/about- us/policies/complaints-policy/.

 

 

Yours sincerely,
Ms Ciara Shimidzu
Head of Information and Governance

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Emma's Letter to Wendy Juggins - Complaints Assistant

 Emma's letter to Wendy Juggins. Complaint's Assistant. Wednesday 2nd December 2020.

I am writing in response to the letter you sent my partner James Morris on the 27th November 2020.

You stated in your letter that you have enclosed a consent form for me to sign giving my partner permission  to speak and act on my behalf. Unfortunatly there was no constent form with the letter.

I am writing this letter to say I do give full consent for my partner James Stuart Morris to speak and act on my behalf. You can speak to himand tell him everything he wants to know.

I would like you to make sure that all of the question my partner have asked in his FOI request is answered fully and given the correct information as I would also like to know the answers.

You also stated that his FOI request was sent you via the HR Department as a Complaint. I would like it known that we are not putting in a complaint as of yet but if my partner's questions is not answered and if he is not happy with the response then we will make a formal complaint.

I want it noted that we have sent letters out on a numerous of occasions over the last year explaining about my condition and how I am not getting any better. We have not had enough feedback from the doctors or the hospitals as we would of liked.

Thank you for your co-operation. Hope to hear from you soon.

Mrs Emma Goode, 35 Archer Road, Redditch, B98 8DN, 07383109492, 21-02-1990, emmasmith90@yahoo.com

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stus letter to wendy

 

Stuart morris, 35 archer road, Redditch, b98 8dn : 2020 12 02 :
in ref to : Emma Jane Goode : NHS No : 6106007306 : Hospital No: 4440496393.

 

Dear wendy juggins.

Thank you very much for your response. But this is not a complaint, and it wasn’t my intention to make a complaint. That being said now, may eventually change depending on the surgeons and the hr departments failure to respond to my FOI request.

Please please please do not assume I want to complain as of yet. Instead please ask the hr department and the surgeon in question to respond to my FOI request within 30days of the date they received it unless they need more time to collate the info. If so, they can ask for more time in writing and I will gladly oblige accordingly. My document was clearly labelled as a freedom of information act request and not a complaint.

The surgeon actually gave emma a couple of weeks of an easier life so I am eternally grateful for that. sadly she is reverting back to the way she was and relying on her crutches more again.  She needs help!

Also just discovered tonight you have a website and realised I should also be talking to… ‘Freedom of Information Officer, Worcestershire Royal Hospital, Charles Hastings Way, Worcester’ … so could you please pass a copy of my request to this person or just let me know if I have to post another copy thank you.

Also, I totally and unconditionally want you and beg you to give anyone our info if you think they can help me to help my emma get better again. Please please please pass our info on to anyone else you think can help.

Can you please tell me why the relevant staff within hr made the assumption I was making a complaint and how they came about that assumption. Did no one read the title clearly saying please consider this all a foi request.

If I do decide to make a complaint I will make sure to inform you in due course.
thank you for your response and all the very best.
stu.

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