Ref: WJ/50438 Complaints Department 27 November 2020 3 Kings Court (First Floor) Worcestershire Royal Hospital PRIVATE & CONFIDENTIAL Charles ishbei James Morris orcester 35 Archer Road WRS 1DD Redditch B98 8DN 0300 123 1733
We have been forwarded your correspondence by our HR department and have logged this as a formal complaint. | am sorry to hear of your concerns.
Before we can commence an investigation, we require Emma’s consent to access her medical records and to respond to you; this is for reasons of confidentiality. | have enclosed a consent form to be completed and returned to the Trust by 18 December 2020 in the stamped addressed envelope provided.
If you have any queries or are concerned about this please contact us; if we do not receive the completed form or hear from you we will not be able to respond. Once we receive consent, the investigation process will begin and we will send you some more information regarding timescales.
It may be necessary to disclose details of your complaint, our management of it and our response to you, to organisations who monitor, regulate or commission our services. If you have any objections to the information being disclosed please contact this department.
have enclosed a leaflet which explains the process for handling formal complaints in more detail, and an information leaflet about Onside ICAS, the local advocacy service. Please do not hesitate to contact us on 0300 123 1733 or wah-tr.PET@nhs.net if we can be of any further assistance.
Encs: Complaint leaflet/ICAS leaflet/Consent Form/Stamped Addressed Envelope