Wednesday, 2 December 2020

Emma's Letter to Wendy Juggins - Complaints Assistant

 Emma's letter to Wendy Juggins. Complaint's Assistant. Wednesday 2nd December 2020.

I am writing in response to the letter you sent my partner James Morris on the 27th November 2020.

You stated in your letter that you have enclosed a consent form for me to sign giving my partner permission  to speak and act on my behalf. Unfortunatly there was no constent form with the letter.

I am writing this letter to say I do give full consent for my partner James Stuart Morris to speak and act on my behalf. You can speak to himand tell him everything he wants to know.

I would like you to make sure that all of the question my partner have asked in his FOI request is answered fully and given the correct information as I would also like to know the answers.

You also stated that his FOI request was sent you via the HR Department as a Complaint. I would like it known that we are not putting in a complaint as of yet but if my partner's questions is not answered and if he is not happy with the response then we will make a formal complaint.

I want it noted that we have sent letters out on a numerous of occasions over the last year explaining about my condition and how I am not getting any better. We have not had enough feedback from the doctors or the hospitals as we would of liked.

Thank you for your co-operation. Hope to hear from you soon.

Mrs Emma Goode, 35 Archer Road, Redditch, B98 8DN, 07383109492, 21-02-1990,


stus letter to wendy


Stuart morris, 35 archer road, Redditch, b98 8dn : 2020 12 02 :
in ref to : Emma Jane Goode : NHS No : 6106007306 : Hospital No: 4440496393.


Dear wendy juggins.

Thank you very much for your response. But this is not a complaint, and it wasn’t my intention to make a complaint. That being said now, may eventually change depending on the surgeons and the hr departments failure to respond to my FOI request.

Please please please do not assume I want to complain as of yet. Instead please ask the hr department and the surgeon in question to respond to my FOI request within 30days of the date they received it unless they need more time to collate the info. If so, they can ask for more time in writing and I will gladly oblige accordingly. My document was clearly labelled as a freedom of information act request and not a complaint.

The surgeon actually gave emma a couple of weeks of an easier life so I am eternally grateful for that. sadly she is reverting back to the way she was and relying on her crutches more again.  She needs help!

Also just discovered tonight you have a website and realised I should also be talking to… ‘Freedom of Information Officer, Worcestershire Royal Hospital, Charles Hastings Way, Worcester’ … so could you please pass a copy of my request to this person or just let me know if I have to post another copy thank you.

Also, I totally and unconditionally want you and beg you to give anyone our info if you think they can help me to help my emma get better again. Please please please pass our info on to anyone else you think can help.

Can you please tell me why the relevant staff within hr made the assumption I was making a complaint and how they came about that assumption. Did no one read the title clearly saying please consider this all a foi request.

If I do decide to make a complaint I will make sure to inform you in due course.
thank you for your response and all the very best.