Wednesday, 19 January 2022

DWP 2nd update regarding failure to respond to formal complaint


From James Stuart Morris, 35 archer road, Redditch, b98 8dn, uk
my partners name is Emma Jane Goode at same address.
ref: DWP 2nd update regarding failure to respond to formal complaint
Sent to: DWP Complaints, Post Handling Site B, Wolverhampton, WV99 2GY (formal complaint)
sent to: Redditch Jobcentre Plus, 82 Evesham Walk, Redditch, B97 4HA  (for reference only)


Hi again DWP.

It has now been made clear to me that the DWP are solely responsible for the hiring and outsourcing to the GPs in question as per the quote below from a UC employee as follows…

‘’I am unable to answer most of your questions. I am unaware of whom you would need to speak to regarding Legal Aid or to make a complaint about a GP. The GPs which conduct the work capability assessments do so for the agency outsourced by DWP to do so.’’ ((Scott Wrexham Service Centre))

So please please please can the DWP now enlighten me as to how to make a formal written complaint against a person you have outsourced/employed to act on your behalf as a GP (Mr Mohammed Naiwaz) who I presume was acting on his oath to the patient at the time, and has and a license to practice I am requesting a copy of here in case the GMC need informing, as well as a person employed within the assessment outsourced/employed departments of the DWP ((
Victoria at the Lowestoft Service Centre)) who has avoided and failed to respond or reply to my emmas concerns or grievances, and we still have not been told by her if she actually received the recorded delivery bulk of documents she requested, that the UC refused to accept on site???

And after a recent visit to the job centre, they again refused to accept or scan a recent documents of emmas correspondences with the surgeon, due to data protection, and myself being told not to upload documents to the journal a while back due to the same reason, how are we to inform you of our circumstances.


Legal Aid. Simple question that no-one at uc can answer. How do we get legal aid. Who do I go to to get legal aid or see if we are entitled. Does the dwp know where we can go to find out about legal aid please.

Put simply. To me the above is criminal negligence at the very least. Im saying a crime has been committed. What do I do to get this investigated properly and formally please dwp.

Do I need to go to the police station. Is there an ombudsman. Do the dwp have a complaints procedure for this scenario or are we the very first man and woman ever to raise this issue against a person.

Please treat this as an FOI request (freedom of information request act) if it will help you actualise and realise the weight of our grievance and concern that I have now formally enlightened you to.


Peace and blessings to you all and may god guide you, and bless you, and protect you, and kepp you all save and well.
see  for all emmas info regarding her condition
stuart and emma (1of2)





this is just a small plea to let you know I have been trying to get my local Redditch job centre to acknowledge our formal complaint for three weeks or so now, regarding their GPs evaluation of my partner emma jane Goode’s current chronic health condition. They have not responded at all to the formal complaint.


we are both accusing the GP of making things up or lying to be very honest with you, and my partner and i have already formally complained to the Redditch job centre in writing multiple times, and also now insisted they acknowledge the formal complaint as an FOI request where ever a question is asked or present. (FOI act freedom of information act)

A member of staff has also re-evaluated Emma since, and totally and utterly ignored our complaint. Initially the job centre even refused our paperwork when they insisted Emma come in, and universal credits were the ones that asked us to supply it in the first place!!!


It was posted recorded delivery on Tuesday 14th December 2021 to get it into Emma’s file, on the very same day, and they still haven’t confirmed receipt of this. Even when asked for confirmation through the online journals since too.


I even asked how I can make a formal complaint, and got no response whatsoever. Thank god for your wonderful website, and this is how and where I got your address, and why you are reading this now.

All recent info regarding Emma’s poor health has been included in this envelope for you to consider. There is much more has been posted to the job centre, as well as all out info posted on the journals.

Please please please can you help us to get some sort of response regarding our grievances, or at least advise us on where to go to next to get our complaint heard fairly.


All the very best to all of you at the DWP
peace and blessings to all
James Stuart Morris
Emma Jane Goode






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